How to Access and Redeem my Passes?

Order confirmations including tickets and passes will be sent to the email address you provide at checkout. It is important to understand that passes operate differently from tickets; each pass holder must log in to their individual Hometown account—either through events.hometownticketing.com or via the Fan App—to access their passes. Pass holder access is linked to the phone number and email details you entered for each pass holder during the checkout process.

Accessing Passes:

There are three ways to access your passes after purchase:

Email: All passes are sent to the email address provided at checkout.
Website: You can view and manage your passes at Events.hometownticketing.com.
HomeTown Fan App: Access your passes directly from the Tickets > Passes section within the Fan App.

Note: To access their passes, each pass holder will need to individually login to their own profile using the email and/or phone number you provided at checkout.

Using Passes at Your Event:

You can use your pass by either scanning in at the event or checking yourself in, depending on the event organizer’s policy.

How to Scan in to an Event with your Pass:

Simply show your pass’s QR code to the event staff for scanning. You can access the QR code in several ways:

Mobile Wallet: Display it directly from your Google or Apple mobile wallet.
Website: View and present the QR code on Events.hometownticketing.com.
Hometown Fan App: Access the QR code within the app’s Tickets >Passes section.
Printed PDF: If your prefer a physical copy, you can display the QR code from the downloaded PDF version of your pass.

Self Check-In:

To use your pass for a self check-in event, either visit the Events.hometownticketing.com or open the Fan App.

Select Your Pass: Locate the specific pass you want to use.
View Today’s Events: You’ll see a list of events your pass is valid for that day.
Self Check-In: Choose the event you’re attending, and follow the on-screen prompts to complete the self check-in process for your pass.

Note: If you’re having trouble viewing your pass in Events.hometownticketing.com or the Fan App, please troubleshoot by doing the following:

Profile Information: Ensure that the contact information associated with your profile matches the information you used during checkout. If not, we recommend adding all phone numbers and emails to your profile. If you have two existing profile, you will be guided to merge your accounts.
Individual Login: Each pass holder must log in to their own Hometown account to access their passes, corresponding with the details entered at checkout for each pass.